Upon placing your order, our internal order system will check to see that the direct debit information you have supplied is correct. If this goes through with no issues, you should receive your box within 1-3 working days. Subsequent boxes will follow monthly.
Ordering at the Weekend
Boxes ordered after 3pm on Friday – Sunday, will be processed the next working day.
There may be very rare occasions when you may have to wait slightly longer for your first box. For example, if you order on Good Friday, your box will not be processed until the following Tuesday.
Ordering on a non-recurring date
If you order on the 29th, 30th or 31st, your first box will be dispatched to you within 1-3 working days. However, because the 29th – 31st may not be in the calendar for the following month, subsequent box postage dates will be pushed through to the 1st of the following month.
If you have any particular queries regarding your order, please email us on [email protected] and a member of the team will get back to you.